Frequently asked questions
Before booking, price and payments
Best price - is on our website
What is included in the price?
How can I pay for my rental car?
The main driver and the credit card holder are not the same person, what should I do?
Can I rent without a credit card?
How do you protect my personal and credit card information online?
How will I know that my booking is confirmed?
Age requirement and drivers license
Our offices and pick-up information
What do I need to bring when I pick up the car?
How can I locate the closest Ice Rental Cars rental location?
When are the Ice Rental Cars offices open?
Do you offer a shuttle service at Reykjavik KEF airport?
Do you offer pick up in your Reykjavik office?
Can I pick up in one location and return in another location?
Can I choose to pick up a car out in the country?
What happens if I will be late to pick up the car?
Are there any unpleasant surprise fees at pick up?
During the rental
Where can I check road conditions and weather?
Parking or speeding tickets, what happens?
What happens if our car breaks down?
Do your cars have studded tires in winter? What about snow chains?
Where can I find information about F-Roads?
Info about the Vadlaheidargong tunnel in North Iceland
Insurance and extras
What insurance do you offer?
What is not included in the Silver, Gold and Platinum insurance packages?
Can I book additional extras or equipment?
Will I get the same car I booked?
Cancellation policy - Early drop off
Is it possible to modify my reservation after it is confirmed?
Can I use the European health insurance card in Iceland ?
Yes you can.
What is the European Health Insurance Card?
A free card that gives you access to medically necessary, state-provided healthcare during a temporary stay in any of the 28 EU countries, Iceland, Liechtenstein, Norway and Switzerland, under the same conditions and at the same cost (free in some countries) as people insured in that country.
Cards are issued by your national health insurance provider.
Important – the European Health Insurance Card:
is not an alternative to travel insurance. It does not cover any private healthcare or costs such as a return flight to your home country or lost/stolen property,
does not cover your costs if you are travelling for the express purpose of obtaining medical treatment,
does not guarantee free services. As each country’s healthcare system is different services that cost nothing at home might not be free in another country.
Please note: when you move your habitual residence to another country, you should register with the S1 form instead of using the EHIC to receive medical care in your new country of habitual residence.